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Store Policies

Payment

Ibsy & Rose Designs accepts most major debit/credit cards for payment (e.g., Visa; Master Card; American Express; Discover). Payments are transferred between parties by means of standard secure processing and encryption technology. We reserve the right to require additional identification authentication, as needed, to support the processing of orders that do not meet usual and customary fraud prevention standards.

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Shipping

  • USPS shipping is offered throughout the USA and US territories (i.e., 50 US states, DC and Puerto Rico). 

  • Shipping confirmation which includes the correlating tracking number is emailed to the customer after the order has been fulfilled.

  • Please note, that once the USPS shipping process has been initiated, Ibsy & Rose Designs can no longer influence the movement of the package. Any questions or concerns related to the shipment journey of the package will need to be directed to USPS. We ship our packages by USPS Priority Mail which is fully insured and trackable. This method of shipping supports USPS refunds to customers that want to file a claim for lost/damaged packages.  

  • As additional clarifying information, it is possible that USPS may experience intermittent delays in shipment processes. On rare occasions, the status of tracking numbers may show as “pre-shipment” or “in-transit” for several days or weeks. Please contact USPS for assistance if a situation like this happens. 

  • Currently, international shipping is not available.

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Returns & Exchanges

  • In the interest of upholding rigorous health practices, ALL SALES ARE FINAL. We advise that you please forward any questions or clarification requests about our products that you may have to ibsyandrose@gmail.com prior to making a purchase. 

  • If an ordered item is inadvertently no longer available after purchase, a full refund will be issued within 7 days. 

  • The team at Ibsy & Rose Designs makes every effort to carefully inspect the quality of all orders prior to preparing the shipment. Please contact us at ibsyandrose@gmail.com to share any questions or concerns you may have about the condition of the item you received (e.g., defect; wrong item). We are devoted to making our cozy, comfort goods with attention to detail and much love. It’s our fondest hope that receipt of one of our handmade creations absolutely makes the customer’s day! We want to do everything we can to evaluate the issue and make it right.

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Order Cancellation

We completely get it. We change our minds too! To receive a full refund, order cancellation requests must be received within 24 hours from the time of the original purchase. Please email us at ibsyandrose@gmail.com with the word “CANCELLATION” in the subject line of the email. After the initial 24 hours from the time of the original purchase has passed, orders cannot be cancelled.  At this point in time, all orders will be fulfilled and shipped to the customer.

Frequently Asked Questions

Colors

Colors may appear different in person compare to online viewing due to the range of individual electronic screen capacity variations. As a result, it can be challenging for electronic screens to display true color because the selection of colors available for electronic screens is different than that of real life. We strive to ensure our product images are represented as accurately as possible.

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Can I put my quilt in the washer or dryer?

  • Our quilts are handmade with sturdy quilting cotton fabrics (100% cotton) since they are likely to go through lots of washes. 

  • All fabrics used in our handmade quilts are pre-washed to mitigate possible shrinkage.   

  • Wash on the gentle cycle on your washing machine with a cold-water setting.  Mild detergents are recommended. DO NOT use bleach.

  • You may want to add a color catching sheet to the wash if the fabrics in your quilt are highly saturated colors (e.g. deep reds, etc). There are several similar products on the market to choose from. They may be marketed as “color grabbing”, “color catching”, or “dye catching” laundry sheets.

  • Tumble dry on a low heat cycle or air-dry setting without heat. You may also lay flat to air dry.

  • Dry cleaning is not recommended.

 

How do I spot clean my quilt?

To clean a small area of your quilt, hand wash the specific area with a soft, damp cloth and a small amount of a gentle, non-bleach detergent.

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What materials were used to make my quilt?

Our quilts are handmade with prewashed, 100% quilting cotton and 100% cotton batting. Quilting patterns are machine sewn. The double fold binding process is used for added durability. Each quilt is personally designed, stitched together and quilted by our sewists one at a time. As a result, each quilt is unique, well-made, and ready to be much loved.

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How do I store my quilt?

If you need to store your quilt, it is best to roll it up. If you need to fold it to store for extended periods of time, it is recommended to refold it in a different way every few months. Store away from direct sunlight.​

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How long does it take for my order to be processed for shipment?

All orders are processed and shipped within 7 business days.  Clarifying Note: weekend days, holidays and the original day of purchase are not included in the count of “ 7 business days”. Please email us at ibsyandrose@gmail.com with the words “RUSH SHIPMENT” in the subject line if you want information related to expedited shipping options.

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Do you offer custom quilt options?

To receive a quote for a custom order, please fill out the custom order form on our website. Include your name, contact information, desired quilt size, color(s), quilt theme preferences, and any other relevant information that will help us understand what you would like. We offer custom baby quilts in two sizes: ~36" x 48" (baby quilt size) or ~50" x 54" (crib quilt size). Custom orders may take 8-12 weeks to process. 

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We will search our fabric sources and provide fabric combination suggestions that align with the quilt details you provided. Once your quilt design has been agreed upon, we will forward your personal Custom Quilt Price Quote Invoice to you so you can complete the purchase. Customers are required to approve a Price Quote Invoice associated to their Custom Order request before work can begin. In addition, custom orders require a non-refundable 50% deposit before work is initiated. Please email us at ibsyandrose@gmail.com with the words "CUSTOM ORDER" in the subject line if you want to receive additional information related to your custom order. 

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Why are quilt quantities limited?

Ibsy & Rose Designs specializes in handmade baby, holiday, and seasonal themed quilts. Each quilt design is one-of-a-kind. Once the selected fabric supplies related to each unique design are exhausted, they may no longer be available for purchase. It may be possible to create a custom design that closely resembles a retired one-of-a-kind quilt design. Please inquire about this possibility by following the custom quilt request process listed above. 

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Why did an item I added to my cart display as “sold out” once I returned to the website to complete the checkout process?

Multiple people can add the same item to their online shopping cart. However, the first person to complete their checkout is the person that the item gets sold to. To clarify, there is no shopping cart functionality that allows “cart holds” for items saved to a cart.

 

Is the item pictured in the listing the item I will receive?

Yes. The associated photos provided with the listing of the item are part of the description of the product for sale. Please thoroughly review them when considering your purchase.

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How is sales tax handled?

The amount of sales tax charged is determined by the destination of the shipment. Internet sales are subject to the same sales tax collection requirements as any other retail establishment.

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